Returns & Exchanges

We want you to love every piece you purchase from Ray The Jeweler & Co. If for any reason you are not completely satisfied, please contact us within 14 days of receiving your order to discuss a return or exchange.

Items must be returned in their original, unworn condition with all packaging and certificates included. Custom orders, engraved pieces, grills, and any personalized jewelry are final sale and not eligible for return unless there is a defect in craftsmanship.

Refunds are issued to the original payment method once the return is received and inspected. Shipping costs on returned items are the responsibility of the customer unless the return is due to our error.

For repairs, resizing, or adjustments, please reach out through our Contact page. We stand behind the quality of our work and are happy to help keep your jewelry looking its best.